The support that you'll receive from your website hosting provider is really important, regardless if you have pre-sales questions and you aren't a client yet, or you've got some technical trouble with an existing account. Timely and accurate information about a question or a problem will save you lots of time and efforts, not mentioning that this could often be a sign that you are ordering from a genuine web hosting supplier and not from some reseller. If you purchase a hosting account from a company that doesn't own its servers and it cannot access them immediately, it is likely that you will wait for a couple of days to receive a response to your query, therefore your websites may stay offline for quite some time. In comparison, a provider which provides different ways of communication and has a technical support team that is available all the time can assist you right away and help you limit or fully avoid any kind of downtime and potential losses.

24/7 Customer Support in Website Hosting

Our website hosting include 24/7/365 pre-sales, customer and technical support, so regardless of whether you are inquiring for our website hosting services well before you make an order or you're an existing client and you have any kind of question or some issue, you can contact us anytime, including weekends and holidays. We have numerous channels to get in touch with us - several telephone lines globally for your convenience as well as live chat support for pre-sales, billing and general questions; e-mail messages as well as support tickets for more complex matters or any matters that need longer time to analyze and fix. Unlike many other web hosting providers, our trouble tickets have a guaranteed maximum response time of only one hour, which means that whatever your issue is, it will be resolved timely and you won't waste days in order to have something fixed.

24/7 Customer Support in Semi-dedicated Servers

Whatever the semi-dedicated server that you pick, you're able to take advantage of our 24/7 technical support services even on official holidays. All of your sites will be available all the time and so will we. With a lot of contact options, you'll be able to pick the best method to get in touch with us and find out about our solutions in case you do not have an account yet, or get support in case you're already our customer. You'll be able to call us, start a chat with a live agent, send an email or open a support ticket from the Help section of the Hepsia hosting Control Panel. The last two options feature 1-hour answer time warranty, even though it rarely takes more than 20 mins to receive assistance no matter the nature of the problem. With our customer and tech support services, we'll be there for you every time you need us, not several days after that.

24/7 Customer Support in VPS Servers

Every VPS server package that we offer comes with 24/7 customer and technical support, which means that if you experience any issue with the pre-installed software on the machine or you have any pre-sales or general questions, you're able to contact us at any moment, even holidays and weekends. For your convenience, we supply different methods of communication - telephone support with a couple of local numbers around the world, live chat, email messages as well as a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated technical problems because it will be much easier to keep track of what is going on. The maximum guaranteed reply time for all of the emails and tickets is an hour, yet it hardly ever takes that long to get assistance. If you add the Managed Services upgrade that we offer, our administrators will also assist you with any third-party software difficulties.

24/7 Customer Support in Dedicated Servers

With a 1 hour max response time warranty, you will benefit from lightning-fast support when you purchase a dedicated server through our company. Our customer and tech support crews are online 24/7/365, which means that if you open a support ticket via your billing account or you send an email message regarding any kind of issue with your server or the pre-installed software on it at any time of the day, you'll receive a response within the hour, even during holidays. Our ticketing system is the more suitable option when the issue involved needs more time to be solved or if it has to be forwarded to our admins, as it's far more convenient to monitor the communication sent on both sides. For general, sales and billing issues/inquiries, you can phone us or talk to a live agent through our chat service. If you add the Managed Services upgrade to the server plan, our administrators can also assist you with third-party software set up as well as troubleshooting and similarly to the regular support, this service is available 24/7 as well.