Integrated Ticketing System in Website Hosting
In contrast to what you may find with a lot of other web hosting providers, the ticketing system that we are using with our website hosting is an essential part of the Hepsia Control Panel, which is included with all web hosting accounts. You won’t need to remember different sign-on names and passwords, as you’ll be able to manage your tickets and the hosting account itself in a single place. So, if you’ve got a question or confront an obstacle, you can touch base with our customer support engineers on the spur of the moment. Our ticketing system offers an intelligent search functionality. This implies that even in case you have opened a huge number of tickets over the years, you will be able to find the one that you need without any difficulties. You can also see knowledge base hints on fixing commonly met problems.
Integrated Ticketing System in Semi-dedicated Servers
In case you have a semi-dedicated server account with us and you’d like to contact our tech support staff, you will be able to submit a trouble ticket straight from your Hepsia hosting Control Panel instead of going through an entirely different tech support platform like you’ll have to do with most hosting companies on the market. Our integrated ticketing system will allow you to submit a new ticket without hassles and to search through older tickets using a clever search box. Plus, you’ll be able to browse the relevant knowledgebase articles that our system will present you with depending on the category that you choose for your new ticket. You can perform all of these operations without logging out of your Control Panel at any moment, which goes to say that in case you chance upon any problem or have a query, you can get in touch with our technicians and resolve the given issue in no more than 60 minutes via a single support platform.