There are a number of ways in which you can get in touch with the web hosting company whose services you are using, but the one that you’ll invariably find irrespective of which company you choose is a ticketing system. It is the easiest means of communication for different reasons. In the event that no customer care team member is free at the moment and they are all engaged, a phone call may not be responded to, but a ticket will invariably hit home. On top of that, you can copy/paste extensive pieces of info without having to worry about typing errors, and if a particular problem requires more time to be sorted out or a number of replies must be exchanged, all the info will be in one and the same location, so either party can always follow the steps taken by the other one. The drawback of using tickets to get in touch with your web hosting provider is that they’re typically separate from the hosting platform, which implies that if you have to provide info or to adhere to directions, you will need to use no less than 2 separate systems and this number can increase if you’d like to manage several domains. Besides, lots of hosting providers reply to tickets after a few hours, or even once in every 24 hours, and for you as a client, this simply means wasted time whilst awaiting an answer.

Integrated Ticketing System in Website Hosting

In contrast to what you may find with a lot of other web hosting providers, the ticketing system that we are using with our website hosting is an essential part of the Hepsia Control Panel, which is included with all web hosting accounts. You won’t need to remember different sign-on names and passwords, as you’ll be able to manage your tickets and the hosting account itself in a single place. So, if you’ve got a question or confront an obstacle, you can touch base with our customer support engineers on the spur of the moment. Our ticketing system offers an intelligent search functionality. This implies that even in case you have opened a huge number of tickets over the years, you will be able to find the one that you need without any difficulties. You can also see knowledge base hints on fixing commonly met problems.

Integrated Ticketing System in Semi-dedicated Servers

In case you have a semi-dedicated server account with us and you’d like to contact our tech support staff, you will be able to submit a trouble ticket straight from your Hepsia hosting Control Panel instead of going through an entirely different tech support platform like you’ll have to do with most hosting companies on the market. Our integrated ticketing system will allow you to submit a new ticket without hassles and to search through older tickets using a clever search box. Plus, you’ll be able to browse the relevant knowledgebase articles that our system will present you with depending on the category that you choose for your new ticket. You can perform all of these operations without logging out of your Control Panel at any moment, which goes to say that in case you chance upon any problem or have a query, you can get in touch with our technicians and resolve the given issue in no more than 60 minutes via a single support platform.