If your web hosting provider provides live chat support, you're able to speak to a representative in real-time and find out useful info or get an issue resolved promptly. The basic advantage of using chat rather than calling to consult with a live person is that you need only a computer with Internet connection, so that you will not pay any rates if you're in a different state or country. Furthermore, it'll be quicker to copy and paste information such as domains, usernames or error messages in other words details that are sometimes hard to provide to the other side over the phone. The real-time chat is also a faster solution to contact your web hosting supplier's support team in comparison to using a ticketing system. Last, but not least, if some problem requires some more time to be resolved, you can do something else entirely while you wait for guidance on the live chat, so you will not lose time - something that is impossible when you're on the phone.

Live Chat Support in Website Hosting

As we believe that many troubles are quickly resolved when you talk to a live person, we supply a live chat service for all our potential and existing clients. The chat is online every day and our customer care representatives will assist you with a number of questions and problems. In case you aren't our client yet, you're able to find out more about our website hosting packages and the hosting environment in general in order to be certain that your websites will work efficiently on our servers. In case you already have an account and you have some questions or you encounter any kind of issues with some of our solutions, you will be able to get in touch with us through our live chat and we can provide the needed details or help you troubleshoot the problem. You'll have to open a support ticket for specific problems which need longer time or the help of a system administrator, but for a lot of common problems you'll receive help on the spot.

Live Chat Support in Semi-dedicated Servers

We provide live chat support as part of our services, so if you have any kind of questions for our semi-dedicated servers, you're able to get in touch with our customer support team anytime no matter if you've already acquired an account or not. In general, the chat service is for pre-sales, billing and general questions and issues, yet we are able to help you with quite a lot of tech questions too. We will help you pick the proper package for your websites in case you do not have an account yet, we can reply any billing questions or issues you could have or we can assist you with setting up your new e-mail address on your computer or smart phone - all this will be done timely as our live chat service is accessible all day long, every single day. Any time you need assistance, you'll be able to talk to an agent and save time and effort.