Phone Support in Website Hosting
All our website hosting packages offer telephone support 14 hours a day even on official holidays, so that if you do not have an account yet, you can phone us and learn more about our services or whether we meet the system requirements for your websites. For your convenience, we have local telephone lines in the United States of America, Great Britain and Australia, so that you can call the number which is closer to you. In case you are an existing customer, we will help you timely with any kind of general and billing issues and with numerous technical matters to save you time and efforts - we are aware of the fact that often it is more convenient to talk to a live person to get things done without delay. Certainly, some problems cannot be managed on the telephone, so if this is the case you'll be able to use our ticketing system.
Phone Support in Semi-dedicated Servers
The support services forall semi-dedicated server packages that we supply feature real-time phone support for 14 hours a day. In case you're not sure which plan is suitable for your websites, you'd like to find out more about the plan's specs or you'd like to have any other information about our services, you have the option to call any of the local telephone numbers which we have in the U.S.A., Great Britain and Australia and our customer support agents will assist you. If you already have an account, you're able to contact us about sales and general issues, although we're usually able to assist with a number of technical issues as well. For entirely tech difficulties you will have to take advantage of our in-built ticketing system where the communication between you and our technical support team will be in one place, which is the better option in case the problem requires additional time to be dealt with or it has to be escalated to our sysadmins.