A 99.9% Server Uptime
Our website hosting platform is based on a secure, world–class hardware architecture and a heavily tweaked version of Linux. That’s why, no matter what your web site is, or how many website visitors you have, or even if there’s a DDoS assault, our machines will stay up and your sites will remain accessible online.
All website hosting packages offer a 99.9% server uptime guarantee. And no matter which datacenter you select, our guarantee remains unchanged.
A 99.9% Network Uptime
When you set up your very own cloud hosting platform, it is vital that you also set up your own network architecture. That is why we built a custom internal network in all our datacenter facilities. Relying on premium–quality Juniper routers and switches, our internal network allows for otherworldly fast data transmission speeds and is also completely redundant.
As a result, you will take advantage of a 99.9% network uptime in our US based datacenter, in our UK based datacenter, in our FI based datacenter, in our Eastern Europe based datacenter as well as in our AU based datacenter, irrespective of which hosting package you’ve opted for.
A 30–Day Money–Back Guarantee
Even though we have done our best to decrease all potential risks with our cloud hosting plans and although our company offers premium technical support, there are cases when the client simply isn’t content with what we are offering. Or he wants to move to a more robust web hosting solution, like a VPS server or even a dedicated server.
Because of this, we offer a 30–day money–back guarantee with each of our cloud hosting plans, no questions asked. If you are not content, we will give you your money back.
24/7 Technical Support
We’ve mindfully selected each member of our 24x7 support team to make certain that we can offer the best technical support you can get. Each of our techs has lots of years of experience working with hosting accounts behind his back, hence they know very well what they are doing. What’s more, they are available to you 24–7 – you will be able to get in touch with them at any time and they’ll get back to you as fast as possible.
Their average ticket response time is just 20 minutes, while with other web hosting firms you are forced to wait around for days. Besides, we offer a 1–hour response time guarantee. Regardless of what happens, your inquiries will be replied to in under an hour.