Tech Support Channels

  • 1 hour ticket response time

  • A 1–Hour Ticket Response Guarantee

  • All your support requests will be responded to in no more than 60 min after the trouble ticket or email is received. If your issue calls for further assistance from a server administrator, we will forward the ticket or the email to the person on duty, in a timely manner then leave a note to let you know that more time will be needed for arriving at the best solution. And if you make use of the Optional Admin Services package, all of the server administration tasks included there will be completed whenever you desire.

  • Top quality support service

  • A Topflight Customer Care Service

  • Should you require help working with our Control Panel or with any of the applications that we have preinstalled on the server for you, don’t hesitate to get in touch with the help desk support staff at any moment via the ticketing system. In addition, if you require assistance managing your dedicated server, you can make use of the Optional Admin Services package, which includes Operating System updates every week, software installation and problem troubleshooting procedures, server monitoring and restarting services, data backup hard disk storage space, etc.

  • Intuitive help center

  • An Intuitive Help Section

  • Each dedicated server is fitted out with our charge–free Control Panel, which features an integrated knowledge base and a group of instructional video tutorials. Whenever you require assistance working with the Control Panel, just click on the Videos or Help buttons situated in the top right corner.