Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center Section

  • In the Control Panel you’ll find an in–depth Help section offering a plethora of articles and frequently asked questions. They are answered by our support team of qualified techs. Simply fill in your question and our smart software will provide you with the most suitable answer.

  • Top quality support service

  • How–To Video Clips

  • For all of you who want to learn how to troubleshoot a common issue by watching a video lesson, we’ve added a compilation of video tutorials to our Control Panel. All the tutorial video clips are brief and easy to follow. They offer you step–by–step presentations of various web site management procedures.

  • Intuitive help center

  • A Sixty–Minute Ticket Response Time Guarantee

  • With each of our semi–dedicated servers, we offer a 24/7/365 help desk support service with a one–hour support ticket response time guarantee. A group of skilled technical support engineers will be online for you to reply to all the questions that you may possibly have. During non–peak hours, a reply will be given in even less than twenty minutes.